Christmas 2014

The Customer Centre will be closed from 12.30 on Wednesday 24 December 2014 until 9.00 on Monday 5 January 2015. During this period we are unable to provide telephone support.

In the meantime you can access a wealth of online CPD at and you can book a place on a CPD Roadshow by visiting

We wish all our customers a very Merry Christmas and a Happy New Year!

External management: clients, users and delivery of services

Possible topics include:
  • Architects' contracts (eg, as lead or sub consultant), terms of engagement, scope of services, clear letters of appointment, relevant legislation
  • Intellectual property rights, copyright law
  • Duty of care, professional liability, negligence and professional indemnity, including insurance
  • Client relationship management
  • Briefing/getting the brief right/context of the brief
  • Adding value through design and services
  • Obligations to stakeholders, warranties and third party rights
  • Communication, progress reporting and appropriate and timely advice
  • Cost monitoring and control and financial management
  • Programming of services appropriate to appointment
  • Coordination + integration of design team input
RIBA Core Curriculum