Introduction

RIBA Enterprises Limited (“we” or “us”) respects your privacy and will do its best to safeguard your personal information.

We sometimes need to collect and store personal information so that we can deliver our services to you. This privacy policy tells you about our use of any personal information you give to us including via phone, by email, in letters or by using our services, products or online content.

By visiting www.ribacpd.com you are accepting and consenting to the practices described in this policy. Any changes we may make to our privacy policy in the future will be posted on this page (and, where appropriate, notified to you by e-mail). Please check back frequently to see any updates or changes to our privacy policy.

Who we are

We are the knowledge and information arm of the Royal Institute of British Architects (RIBA). We commercially provide information and knowledge to construction professionals, both in the UK and overseas.

We do business using a number of different brands. These include NBS, RIBA Insight, RIBA Appointments, RIBA Bookshops, RIBA Publishing and the RIBA Journal.

What information we collect

When you use any of our services, products or online content, we may receive personal information about you. The kind of information we collect includes, but isn’t restricted to, your name, email address, telephone number and company name. We also keep information about your use, and payment for, our services, products and online content.

How we use your personal information

We use the information we hold about you in the following ways:

• To provide you with our services and products and online content.
• To deal with your requests and enquiries.
• To provide you with information about our services, activities or online content.
• To personalise the way our content is presented to you.
• To help us improve our services and products and online content by analysing how they are used.
• To block malicious users.
• To provide advertisers with information about how our services, products or online content are being used.

How we will get in touch with you

We may get in touch with you:

• About any service, product or online content you use, to make sure we do it well.
• About any communication or correspondence you have with us.
• About the fulfilment of any contractual agreement you have with us.
• For marketing purposes (we will never get in touch with you or pass your details on to third parties for marketing purposes if you have asked us not to).
• To invite you to take part in surveys or other research.

When we might share your information with other people

We will not share your personal information unless:

• We are required to by law.
• Our business enters into a joint venture with, or is sold to, or merged with, another business. We may then share your information to our new business partners or owners.
• We use third parties to carry out business activity and they require personal data to do so. This may include delivery of goods, for example.
• You have agreed to it being shared with third parties for relevant marketing activity (by product manufacturers, for example).

Where relevant, we will require that third parties follow our data protection and privacy policies, and will require that such third parties do not use your personal information for their own business purposes without your prior consent.

Cookies

We also use cookies on our websites and we collect IP addresses from visitors to our websites. Cookies are small amounts of information that we store on your computer. Our system issues these cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our sites.

About sensitive personal information

Sometimes, you may provide us with additional sensitive personal information. This may for example be if you are applying for an employment position, either with us or through RIBA Appointments. We will never share sensitive personal information with businesses or people outside RIBA Enterprises without your consent.

How to contact us

If you or have any questions about how we may use your personal data, please contact our Data Protection Manager, Irena Peel, either by post at RIBA Enterprises Limited, The Old Post Office, St Nicholas Street, Newcastle upon Tyne, NE1 1RH, or by e-mail to privacy@RIBAEnterprises.com.

You can also request a copy of your personal information that we hold on our systems. We may make a small administrative charge for this, and will need proof of your identity.