03 Business, clients and services

Understanding the principles of good business practice and service provision, and the relevant legal frameworks. Having the knowledge and skills to ensure that the business you own or work for is managed competently, ethically, effectively and efficiently, with sound financial and quality management, and the appropriate systems, processes and procedures in place.
  • The legislative framework and due diligence
  • Contracts, client agreements and forms of appointment
  • Overall business set-up and strategy
  • The client offer
  • Selling and marketing strategy
  • Financial management
  • Project management
  • Team and people management
  • Going digital: developing understanding of
  • Embedding research in practice

For a more comprehensive overview of what this competency potentially covers, download the PDF file below:

Download the PDF for Study Notes 03 - Business, clients and servicesStudy Notes 03 - Business, clients and services
RIBA Core Curriculum